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Zinc has been serving the Texas for two decades, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

One Way to Boost Your Data Security: User Permissions

One Way to Boost Your Data Security: User Permissions

When it comes to data access, there’s no good reason for everyone in your business to have access to all the files. There’s just too many risks involved, and you’re not about to make risk management the central part of your job duties. Therefore, it makes sense to limit who has access to what data based on their user role.

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You Need to Avoid These Three Downtime-Causing Events

You Need to Avoid These Three Downtime-Causing Events

Downtime is a silent but powerful business disruptor. The moment operations grind to a halt, teams scramble to identify and resolve the issue. But imagine if you could avoid that chaos altogether. That’s our goal for today’s blog—to help you take steps to prevent downtime before it starts.

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New FTC Rules Impact Subscription Services

New FTC Rules Impact Subscription Services

Subscription services are all over the place these days, and we’re willing to bet that you have a couple of lingering subscriptions that you’ve either forgotten about or don’t care enough about to cancel immediately. The Federal Trade Commission, however, seems to care enough to take action with a ruling that makes canceling subscriptions easier. Businesses won’t be able to add more hurdles to their subscription cancellations, which is good for end users.

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Investing in Your Business Relationships Provides Returns

Investing in Your Business Relationships Provides Returns

Business is built on relationships, and to be frank, some can be quite challenging. Think about all the difficulties you’ve faced with customers, vendors, or employees. Sometimes, it's hard to imagine how your business could succeed without these key players, but they all can be a drain on any given day. Today, we’ll explore how the relationships you build in business can be the deciding factor in your success.

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Want to Add the Best of the Best IT Professionals to Your Team?

Want to Add the Best of the Best IT Professionals to Your Team?

Today’s businesses need to have access to IT expertise. It is not a stretch to say this in our highly tech-reliant modern society, as business technology has become a legitimate advantage for organizations of any size to utilize against their competition. However, how confidently do you know what to look for in a job candidate?

Let’s go over the expertise—in both hard and soft skills—that you want any IT professional you depend on to have.

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What Benefits Does a Four-Day Workweek Bring Businesses?

What Benefits Does a Four-Day Workweek Bring Businesses?

The idea of a four-day workweek—where the common 40-hour week is shortened to 32 with no reduction of benefits or take-home pay—is becoming increasingly popular, boasting improved efficiency and heightened levels of employee satisfaction.

Naturally, as an IT provider, we’re intrigued by the idea of using technology to get the most out of this abbreviated time in the office.

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You Need to Address Your Employees’ Cybersecurity Knowledge

You Need to Address Your Employees’ Cybersecurity Knowledge

It's remarkable, but if you were to assess the greatest threats to your business, your users would likely rank high on that list. Human error poses a significant challenge to your security because cybercriminals exploit your employees' fallibility and proneness to mistakes.

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This 1996 Conceptual Essay on IT Support Gives Us the Warm Fuzzies

This 1996 Conceptual Essay on IT Support Gives Us the Warm Fuzzies

Oftentimes, a technology issue has less to do with the technology itself and more with the one using it. User error is simply one of the biggest reasons why technology support is asked for, and it’s such a common occurrence that it leads to many users becoming the butt of jokes among IT workers. People who provide IT support must practice empathy and understanding rather than foster this antagonistic mindset amongst teams.

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In-Office Work is Losing Steam

In-Office Work is Losing Steam

Remote work has changed the way that businesses approach normal operations. Due in large part to the disruptions of the past couple of years, remote work has become a staple of the business environment, and while you might hear stories of businesses pushing hard to return to the workplace, the reality is that they are the exception rather than the norm.

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What are the Most Prevalent Obstacles to Cybersecurity?

What are the Most Prevalent Obstacles to Cybersecurity?

With Cybersecurity Awareness Month just around the corner, now seems to be the appropriate time to consider your own business’ cybersecurity. While there are many, many factors that contribute to how protected your business is against threats, one of the most impactful and insidious is how receptive your employees are (or aren’t) to security-centric behaviors.

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How to Squeeze in Some Exercise Without Leaving Your Desk

How to Squeeze in Some Exercise Without Leaving Your Desk

As comfy as it can be at times, sitting for all hours of the day isn’t something we’re built for. As a result, not only does sitting all day impact our overall health, it can functionally hurt our productivity as well. Fortunately, there are some simple exercises and activities that can be done at the workstation to help mitigate these negative outcomes. 

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Are Your Workers Working Other Jobs?

Are Your Workers Working Other Jobs?

It’s not uncommon for an employee to hold a second job outside of your office, whether it’s a side gig that they are trying to turn into a passion project or a side hustle just to make ends meet or put away a little extra money every month. Workers holding multiple jobs is certainly not unheard of—if anything it’s more common than ever, thanks to the remote work surge. How does this phenomenon impact your organization?

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Hybrid Teams Often Don’t Get the Benefits of Company Culture

Hybrid Teams Often Don’t Get the Benefits of Company Culture

Both in-house and remote operations have their places in the work environment, and many companies have opted to combine the two to create a hybrid workplace. While this too has made a world of difference for all kinds of businesses, others have found that it lacks the inclusivity that a modern workplace demands. Let’s take a look at the cause of this.

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MFA Could be Improved Upon With Adaptive Authentication

MFA Could be Improved Upon With Adaptive Authentication

We’d be the first to admit that, as much as we’d recommend that you use multi-factor authentication wherever it is available, MFA isn’t perfect. This makes the idea that an improvement to these methods is on the horizon an intriguing one. Let’s discuss what may become the new and improved standard fairly soon.

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Employee Burnout Can Seriously Affect Your Business’ Cybersecurity

Employee Burnout Can Seriously Affect Your Business’ Cybersecurity

Burnout is a very real thing, and it can lead to your employees becoming disengaged in their work in more ways than one. Their performance can suffer, but so too can their adherence to your workplace policies—policies like cybersecurity. Let’s take a look at the idea of cybersecurity burnout at all levels, whether it’s for your average employee or your IT workers.

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Handle Your Technology Upgrades to Not Make Them a Major Distraction

Handle Your Technology Upgrades to Not Make Them a Major Distraction

We often discuss how we can help you make your business processes more efficient, but we want to refocus on how you can implement these solutions through the use of digital technologies and transformation. How does new technology affect your staff, and what can you do to ensure that these new tools aren’t impacting your employees in unforeseen ways?

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Has a Return to the Office Led to Some Employees Leaving Permanently?

Has a Return to the Office Led to Some Employees Leaving Permanently?

The past few years have seen major shifts in the workforce, and not the kind that employers ever want to see. More people than any other time have willingly left their places of work, with social media hashtags like “#quittingmyjob” and “#quitmyjob” getting hundreds of millions of views. Let’s consider why this is, and what you can do to keep your employees engaged  

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Protecting Employee Data is Really Important

Protecting Employee Data is Really Important

Privacy for business means a lot more than protecting the data and personal information of clients. It also extends to just about all data collected by a business, including that of the employees. How can you go about protecting this data without also violating the privacy of your employees themselves?

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Four Steps to Make Cybersecurity Training as Effective as Possible

Four Steps to Make Cybersecurity Training as Effective as Possible

Real cybersecurity preparedness is, like most things in a business, a team effort. Everyone needs to be aware of the best practices involved in cybersecurity. Naturally, this will involve training. In the interest of making sure this training is as effective as it needs to be, we’ve assembled a few best practices to keep in mind as you design a curriculum.

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Tip of the Week: How to Engage Your Team in Security Training

Tip of the Week: How to Engage Your Team in Security Training

When it comes to your business’ security, your team members can either be your greatest vulnerability or your greatest strength. In order to ensure that the latter is the case, you need to make sure that they are all trained up in the proper security measures. For your convenience, we wanted to share a few tips to help make this training more effective.

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